Order Management - Banigig Help

Effective Communication During Order Management

Communication is essential for successful order management on Banigig. Here’s how to ensure clarity: Use the messaging system to keep the client or seller updated. Set clear expectations about timelines and any requirements. Respond promptly to questions or requests for information.Open communication minimizes misunderstandings and le...

Using the Resolution Center

The Banigig Resolution Center is a tool to help resolve issues between buyers and sellers. To use it:Open the order you want assistance with and select “Open Dispute” to access the Resolution Center.Follow the prompts to submit your case, providing any necessary evidence.The Resolution Center aims to facilitate fair and quick resolutions, ensu...

Managing Cancelled and Completed Orders

Managing canceled and completed orders allows users to keep their order history organized. Here’s how:Completed Orders: Access from “My Orders” > “Completed” to review details, feedback, and ratings.Cancelled Orders: Go to “My Orders” > “Cancelled” to view any orders that were not completed.For sellers, understanding why an order was canceled ...

Understanding Order Statuses

Banigig uses different statuses to show the stage of each order. Here’s a guide:Pending: The order is awaiting seller acceptance.In Progress: The order has been accepted and is being worked on.Delivered: The seller has completed and delivered the order.Completed: The order is finalized, and payment has been processed.Cancelled: The order has b...

Resolving Order Disputes

In cases where buyers and sellers disagree on the outcome of an order, the Resolution Center can help. To initiate a dispute:Navigate to “My Orders” and select the order in question.Click “Open Dispute” and specify the reason.Provide any relevant documentation or screenshots to support your claim.The Resolution Center will review the case and ...

Requesting Order Revisions

Order revisions allow buyers to request adjustments to the completed work if it doesn’t meet their initial expectations. To request a revision:Go to your completed order and click “Request Revision.”Outline specific changes or additions you’d like the seller to make.The seller will be notified and can update the order based on your feedback.Cl...

Viewing and Tracking Orders

Tracking orders on Banigig allows both buyers and sellers to monitor the progress and status of current orders. To view an order:Log in to your Banigig account and navigate to “My Orders.”Choose either “Active Orders” or “Completed Orders” to view details.Each order displays an estimated delivery time, current status, and the option to view me...

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