Payment disputes are rare but can happen on any freelance platform. Banigig provides a structured process to handle disputes, ensuring fairness for both buyers and sellers. Whether due to a misunderstanding or an incomplete order, Banigig’s Resolution Center helps resolve issues efficiently.

If a buyer feels that a service was not delivered as expected, they can initiate a dispute within 7 days of order completion. Sellers can also open disputes in cases where payments are delayed or incorrect. To start a dispute, go to the order page, select “Request Support,” and follow the prompts. The Banigig team will review the case, and both parties are encouraged to provide evidence to support their claims.

For transactions involving Tether (USDT), Banigig’s dispute resolution is the same, ensuring equal treatment for all payment methods. Users are encouraged to communicate clearly before escalating to a dispute.