Banigig’s Service-Level Agreement (SLA) defines the responsibilities of sellers to ensure high-quality service and reliability. Sellers are expected to meet certain standards in terms of delivery times, communication, and client satisfaction. The SLA is vital in helping buyers trust that sellers are committed to delivering services as promised.

According to the SLA, sellers must provide timely delivery according to the agreed-upon timeline. Delays should be communicated promptly, with alternatives or extensions proposed where necessary. Buyers rely on accurate delivery estimates to manage their projects effectively, so consistency in meeting deadlines is essential.

Clear communication is another key SLA component, with sellers expected to respond to client messages and address questions within a reasonable timeframe. Keeping clients informed of progress builds trust and improves the overall experience for both parties. Sellers who consistently meet these standards not only uphold Banigig’s values but also increase their chances of earning positive reviews and repeat clients.